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Privacy Policy

Last updated: November 6, 2026

Who we are

This website is operated by HOMEVELVET LLC, 350 5th Ave, New York NY 10118, United States. We are responsible for the personal information collected through this website. You can reach us at info@homevelvet.shop.

Information we collect

  • Details you give us when you order or create an account: name, email address, phone number, billing and shipping address.
  • Order details: the products you buy, prices and order history.
  • Payment details are entered directly with our payment providers. We do not store full card numbers.
  • Messages you send us through email or the contact form.
  • Technical data such as IP address, browser type and pages visited, collected through cookies and similar technologies.

How we use your information

  • To process, ship and support your orders, including returns and refunds.
  • To reply to your questions and requests.
  • To prevent fraud and keep the website secure.
  • To meet our legal obligations, such as tax and accounting records.
  • To send marketing emails, only if you have opted in. You can unsubscribe at any time using the link in each email.
  • To understand how the website is used and improve it.

Who we share it with

We never sell your personal information. We share it only with the service providers who help us run the store, and only what they need:

  • Shipping carriers, to deliver your order.

We may also disclose information when the law requires it.

Cookies

We use cookies that are needed for the cart, checkout and your account. Where we use analytics or advertising cookies, we do so only where the law allows and, where it is required, with your consent. You can also control cookies in your browser settings.

Our cookie policy lists every cookie this website uses and how long it lasts.

How long we keep it

We keep order information for as long as tax and accounting laws require. We keep other information only as long as needed for the purposes above, then delete or anonymise it.

Your rights

You can ask us for a copy of your personal information, ask us to correct or delete it, or object to how we use it. Contact us and we will reply within 30 days.

US customers

Depending on the state you live in (for example California, Colorado, Virginia or Texas), you may have the right to know what personal information we collect, to access, correct or delete it, and to opt out of targeted advertising. We do not sell personal information. We will not treat you differently for using these rights. To make a request, contact us using the details on this page.

Children

Our store is not intended for people under 18, and we do not knowingly collect their information.

Changes to this policy

We may update this policy. The date at the top shows when it last changed.

Questions? Email us at info@homevelvet.shop or call us on +1 (845) 351-8584. We are available Monday–Friday, 9:00 AM–5:00 PM Eastern Time, excluding holidays.