Where does HomeVelvet ship?
HomeVelvet currently sells and ships within the United States. Delivery availability can depend on the product, destination and access requirements.
Is shipping free?
Yes. Standard U.S. shipping is free on orders placed through homevelvet.shop. Large products may use freight or specialized delivery rather than parcel shipping.
How long does order processing take?
Orders are normally processed within 1–2 business days after payment and the required order information are received.
How long does delivery take?
Estimated transit is 3–7 business days after dispatch. Large-item scheduling, weather, destination, carrier availability or access requirements can affect the actual delivery date.
Is installation included?
Yes. Installation is included in the listed product price unless the product page or order information clearly states otherwise. Site readiness and access requirements may need to be confirmed before installation.
What do I need to prepare before installation?
Check the placement area, delivery path, gate width, utility clearance, drainage and any manufacturer foundation or base requirements. Local permits, zoning rules, setbacks or HOA requirements may also apply.
Can I return a product?
HomeVelvet offers a 30-day return window for eligible products. Contact us before returning anything so we can review the request and provide return instructions.
Who pays for return shipping?
HomeVelvet covers approved return shipping. We do not charge a restocking fee on approved returns.
What happens if my order arrives damaged or incomplete?
Contact support promptly with your order number, a description of the issue and clear photos of the product and packaging when possible. We will review the issue and provide the appropriate next step.
What warranty applies?
The applicable manufacturer warranty applies when provided. Warranty length, exclusions and claim procedures vary by manufacturer and product.
Are all specifications exact?
Manufacturer-published specifications are presented where available. Some dimensions, weights or attributes may be marked as estimated when exact data is not available. Estimated information is for planning and should not be treated as manufacturer-certified.
How can I contact HomeVelvet?
Email support@homevelvet.shop or use the Contact page. Include your order number when asking about an existing order.