1. Shipping area
HomeVelvet currently sells and ships within the United States. Delivery availability may depend on the product, destination, carrier service area and whether the delivery location can safely accommodate the required vehicle or delivery method.
2. Free shipping
Standard U.S. shipping is free on orders placed through homevelvet.shop. The product price and checkout total will show any product-specific charge if an exception applies.
3. Order processing
Orders are normally processed within 1–2 business days. Processing can include payment review, inventory or supplier confirmation, product allocation and collection of any delivery or installation details required for the order.
4. Estimated delivery time
Estimated transit is 3–7 business days after dispatch. This is an estimate, not a guaranteed delivery appointment. Large-item orders may require additional coordination before the final delivery date is confirmed.
5. Large-item and freight delivery
Sheds, greenhouses and outdoor buildings can be oversized or heavy. Depending on the product, delivery may be completed by parcel carrier, freight carrier, dedicated vehicle or another appropriate method. Some deliveries may require an appointment or advance contact from the carrier or installation team.
6. Customer delivery information
Please provide a correct delivery address, phone number and email address at checkout. If a carrier or installation team cannot reach you, delivery or installation may be delayed.
7. Access requirements
Customers should make sure the delivery location can be reached safely. Relevant factors can include road access, driveway width, gate width, turning space, slope, overhead branches or wires, parked vehicles and other obstacles.
8. Address changes
Contact support as soon as possible if the delivery address needs to change. Address changes are not guaranteed after fulfillment or delivery scheduling has started and may require the order to be re-reviewed.
9. Delays
Weather, carrier capacity, regional service limitations, holidays, product availability, supplier delays, access issues and other events outside HomeVelvet’s reasonable control can affect delivery timing. We will communicate material updates when information is available.
10. Tracking and delivery updates
When tracking is available, it may be sent by email or shown on the Shopify order-status page. Large or scheduled deliveries may use appointment updates instead of ordinary parcel tracking.
11. Inspecting the delivery
When practical, inspect the shipment or product for visible damage, missing packages or obvious shipping issues. Take photos of damage and packaging before discarding materials and contact HomeVelvet promptly.
12. Damaged, incomplete or incorrect orders
Email support@homevelvet.shop with your order number, a description of the issue and supporting photos when possible. We will review the order and provide the appropriate resolution or next step.
13. Installation coordination
Installation is included in the listed price unless the product page clearly states otherwise. Delivery and installation may occur together or in separate stages depending on the product and logistics.