Secure checkout
Orders are placed through Shopify checkout. Payment details are transmitted to the payment services enabled for the store rather than being collected by an ordinary contact form or email.
Stripe
HomeVelvet uses Stripe as a payment processor where enabled in the Shopify checkout configuration. Availability of a particular payment method can depend on the order, customer, device and payment-provider rules.
Order verification
Orders may be reviewed for payment security, fraud prevention or address verification before fulfillment. In some cases, HomeVelvet or a payment provider may request additional verification.
Protect your information
HomeVelvet will not ask you to send your full card number, security code, password or other highly sensitive payment credentials by email.
Payment failures
If checkout shows a failed or declined payment, the payment provider or issuing bank may have declined the transaction. Try the instructions shown at checkout or contact your payment provider. If an order number was created, include it when contacting HomeVelvet support.
Refunds
Approved refunds are generally sent back through the original payment method. The time required for the refund to appear depends on the bank or payment provider.