1. Who operates HomeVelvet
HomeVelvet is operated by Velvet House LLC, 350 5th Ave, New York, NY 10118, United States.
2. Information you provide
Depending on how you use the store, you may provide your name, email address, phone number, billing address, shipping address, order details, product questions, return information and communications with customer support.
3. Payment information
Payments are processed through Shopify checkout and payment providers enabled for the store, including Stripe where available. HomeVelvet does not ask customers to send full payment-card details by ordinary email.
4. Information collected automatically
The website and its service providers may collect device, browser, IP address, approximate location, cookie, session, usage and transaction-related information needed to operate, secure, analyze and improve the store.
5. How we use information
- To operate and maintain the online store.
- To process and fulfill orders.
- To coordinate shipping, delivery and installation.
- To provide customer support.
- To manage returns, refunds and warranty assistance.
- To prevent fraud, misuse and security incidents.
- To comply with legal, tax, accounting and regulatory obligations.
- To improve products, content and store performance.
6. Service providers
We may share information with service providers that help operate the business, such as Shopify, payment processors, shipping or freight providers, installation providers, customer-support services, analytics providers and technology vendors. These parties receive information as needed for their role.
7. Delivery and installation information
Large-product delivery or installation can require sharing your name, address, phone number, order details and relevant site or access information with the parties responsible for delivery or installation.
8. Cookies and similar technologies
homevelvet.shop may use cookies and similar technologies for essential store functionality, security, preferences, analytics and other features. The exact cookies used can depend on the Shopify configuration and apps enabled on the store.
9. Data retention
Information may be retained for as long as reasonably necessary for orders, customer service, accounting, fraud prevention, legal compliance, dispute resolution and other legitimate business purposes.
10. Your privacy choices
Depending on where you live, applicable law may provide rights relating to access, correction, deletion or other handling of personal information. Contact support@homevelvet.shop to make a privacy request. We may need to verify your identity before completing certain requests.
11. Security
We use the security features provided by Shopify and our service providers, but no website or transmission method can be guaranteed completely secure. Customers should protect their account credentials and contact us if they suspect unauthorized activity.
12. Children
HomeVelvet is an ecommerce store for household and outdoor products and is not intended to collect personal information from children for independent purchasing.
13. Changes to this policy
We may update this Privacy Policy to reflect changes in the store, service providers, legal requirements or business practices. The current version will be posted on homevelvet.shop.
14. Contact
Velvet House LLC
350 5th Ave, New York, NY 10118, United States
support@homevelvet.shop
This policy should be reviewed against the apps, analytics, advertising tools, consent settings and legal requirements actually used by the store before launch.